1. WHAT THIS PRIVACY POLICY COVERS
This Privacy Policy describes how Vserve Holiday Homes LLC (“Company”, “we”, “our”, or “us”) collects, uses, stores, and shares personal information when individuals interact with our services.
This policy applies to interactions with our customers, guests, property owners, and website visitors, including but not limited to:
- Property rentals and guest stays
- Holiday home rental management
- Marketing and promotion of rental listings
- Guest support and concierge services
- Use of our websites, mobile platforms, and applications
- Social media interactions
- Advertising, communications, and other services we provide
This Privacy Policy does not apply to services that specifically state that they are governed by a different privacy policy.
Additionally, this policy does not apply to third-party websites that may be linked from our website or third-party platforms where we advertise our services.
2. INFORMATION WE COLLECT OR RECEIVE
We collect personal information when necessary to provide requested services, fulfill contractual obligations, or comply with applicable legal requirements. If certain required information is not provided, we may be unable to deliver some services.
When you reserve, pay for, or stay at a property managed by us
Contact Information
When you make a reservation or stay at one of our properties, we may collect personal details including:
- First and last name
- Phone number
- Email address
- Other contact details
Payment Information
When payments are made, we collect financial details necessary to process transactions, such as:
- Credit card or debit card details
- Payment gateway information
- Billing address
Identity Verification
To comply with applicable regulations, prevent fraud, or satisfy building or community requirements, we may request identity verification documents such as:
- Passport
- National ID
- Other official identification documents
Additional Stay-Related Information
In some cases we may collect:
- Vehicle details and license plate numbers (for parking access)
- Guest age details if required for minimum age policies
- Other information necessary to comply with legal or property management requirements.
When we provide property management or rental marketing services
Contact Details
If you engage us to manage or promote your property, we may collect:
- Owner’s full name
- Property address
- Mailing address
- Phone numbers and email addresses
- Details of any company or entity that owns the property
Banking, Tax, and Identification Information
To process payments and comply with regulations, we may collect:
- Bank account details
- Tax identification numbers
- Government-issued identification documents
- Tax filings or remittances
- Utility payments on your behalf
- License or permit applications related to rental operations.
Legal Compliance Information
Additional personal information may be collected where required by applicable laws or government authorities.
Information you voluntarily provide
Communications with Us
When you communicate with our team via phone, email, messaging platforms, social media, or other methods, we may collect the information you choose to share.
Other Voluntary Information
You may provide information when you:
- Submit reviews or feedback
- Interact with our social media accounts
- Participate in events or promotions
- Refer guests or property owners
- Set language or currency preferences
- Use other features within our services.
Information obtained from third parties
Third parties may provide us with information in connection with bookings or services.
Booking Platforms or Partners
If you reserve a stay through a third-party platform, that platform may share details including:
- Your name and contact details
- Reservation information
- Payment method information
- Guest details
- Identification information
Service Providers
Partners such as utilities, contractors, concierge services, or community associations may share relevant service-related information where permitted by law.
Identity and Risk Verification
We may receive identity verification results, background screening results, or fraud alerts from specialized service providers where legally allowed.
Property Management Information
When onboarding a property, we may receive details from:
- Government agencies
- Utility providers
- Previous property managers
- Community or building associations
- Property address
- Rental history
- Utility accounts
- Permit or license numbers
Other Third-Party Data Sources
We may also obtain publicly available information such as:
- Contact details from public records
- Mailing data from marketing vendors
- Travel preference data from business partners
Except where required by law, we do not intentionally collect sensitive personal information, such as data relating to health conditions, political views, religion, race, ethnicity, or union membership.
Automatically Collected Information
When you visit our website or use our digital platforms, certain information may be collected automatically.
Website Activity Data
This may include:
- Date and time of site visits
- Pages viewed and time spent on pages
- Property searches and browsing activity
- Booking attempts or abandoned bookings
- Referring website links
- Other interactions with the website
Device and Technical Information
We may also collect:
- Device type
- Browser type and version
- Operating system
- IP address
- Internet service provider
- Device identifiers
- Crash data
Location Information
If you access our mobile platforms, approximate location information may be collected to support features such as navigation and local recommendations.
3. HOW WE USE YOUR INFORMATION
We use personal information depending on how our services are used.
To provide requested services
Your information may be used to:
- Process reservations and payments
- Manage guest stays
- Provide customer support
- Fulfill contractual obligations
- Prevent fraud or unauthorized activity
- Facilitate payments to property owners
To improve and personalize services
We analyze data to:
- Enhance website performance
- Customize property recommendations
- Improve booking experiences
- Respond to feedback and reviews
- Provide navigation assistance and location-based features
For marketing and advertising
Where permitted by law, we may:
- Send promotional communications
- Inform you about offers and services
- Conduct marketing campaigns
- Measure advertising effectiveness
We may also generate aggregated, non-identifiable data to analyze marketing performance.
For legal compliance and security
We may use your information to:
- Comply with legal requirements
- Enforce agreements and policies
- Resolve disputes
- Detect and prevent fraud
- Assist in investigations or legal proceedings.
4. HOW WE SHARE OR DISCLOSE YOUR INFORMATION
To provide services and fulfill contractual obligations
We may share your information with:
- Maintenance providers
- Housekeeping staff
- Contractors
- Payment processors
- Identity verification providers
- Fraud prevention services
This information sharing is limited to what is necessary for service delivery.
Property owners and service partners
Guest contact details may be shared with property owners or relevant service providers when necessary for reservation management or customer support.
Building management or government authorities
Certain properties require guest details to be shared with:
- Community associations
- Security departments
- Government authorities
Information shared may include:
- Guest names and ages
- Contact details
- Identification details
- Vehicle information
At your request
We may share your information with third parties when you specifically request or authorize us to do so.
For additional services
We may share limited information with trusted partners who provide additional services related to your stay, such as concierge services.
Within our affiliated companies
Your information may be shared with affiliated or related companies that assist with:
- Technical operations
- Customer service
- Business administration
- Operational support
These entities are required to follow data protection practices consistent with this Privacy Policy.
Business transfers
If our business undergoes a merger, acquisition, restructuring, or sale, personal information may be transferred to the new entity, subject to the same privacy protections.
Legal disclosures
We may disclose personal information when required to:
- Comply with legal obligations
- Respond to court orders or legal processes
- Investigate suspected unlawful activity
- Protect rights, safety, or property.
Where appropriate and permitted by law, we may notify individuals about legal requests for their data.
Vendors and service providers
We may provide information to vendors who support our operations such as:
- Software providers
- Marketing platforms
- Communication tools
- Auditors and consultants.
These providers may only use the data for the services they perform on our behalf.
Advertising and marketing partners
Where legally permitted, we may share limited information (such as hashed email addresses) with advertising platforms like Facebook or Google to run targeted marketing campaigns.
Government permits and taxes
When required, we may share property-related information with authorities to obtain permits or comply with tax regulations.
Aggregated Data
We may combine and anonymize data to create aggregated insights. This information cannot identify individuals and may be shared for research, analysis, or reporting purposes.
5. YOUR RIGHTS AND PREFERENCES
Transactional Communications
You may receive essential communications relating to bookings or service requests. These communications are necessary to deliver services and cannot be opted out of.
Marketing Communications
You may receive marketing messages where permitted by law. You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails, or
- Contacting us directly.
Even after opting out of marketing messages, we may still send transactional communications.
Third-Party Communications
You may receive communications from third-party partners related to your reservation. Opting out may not be possible if such communications are necessary to deliver the service.
Access and Control of Personal Data
Depending on applicable laws, you may have the right to:
- Request correction of inaccurate data
- Access copies of your personal information
- Request deletion of certain personal data
- Restrict or object to certain uses of your data
- Withdraw consent where processing is based on consent.
Requests can be submitted by contacting us using the details listed below.
Data Retention
We retain personal information for as long as necessary to:
- Provide services
- Comply with legal obligations
- Protect business interests
Retention periods depend on the type of data and legal requirements. Some anonymized data may be retained indefinitely.
Legal Basis for Processing
We process personal information based on:
- Contractual necessity
- Legal obligations
- Legitimate business interests
- User consent where required.
6. HOW WE PROTECT YOUR INFORMATION
We use industry-standard security measures to safeguard personal information.
Sensitive data such as payment details is transmitted using SSL encryption and protected through secure systems. While we take reasonable precautions to protect information, no system can guarantee absolute security. In the event of a security incident, we will comply with applicable notification laws.
7. THIRD-PARTY WEBSITE LINKS
Our website may include links to third-party websites. These websites operate independently and are not governed by this Privacy Policy. We recommend reviewing the privacy policies of any external sites you visit.
8. CHILDREN'S PRIVACY
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
9. COOKIE POLICY
Like most websites, our platform uses cookies to improve functionality and enhance user experience.
Cookies help us:
- Remember user preferences
- Analyze website traffic
- Improve site performance
- Deliver relevant advertisements
A cookie is a small text file stored on your device that allows websites to recognize your browser during future visits.
Cookies do not provide us access to your device or personal files.
Cookies may be:
- Session cookies – deleted when the browser closes
- Persistent cookies – remain until they expire or are manually removed.
Types of cookies we use
Essential Cookies
Required for basic site functionality such as navigation and saving preferences.
Analytics Cookies
Used to understand how visitors interact with our website and help improve performance.
Functional Cookies
Allow the website to remember your preferences such as language or region.
Advertising Cookies
Used by advertising partners to display relevant advertisements and measure marketing effectiveness.
Managing Cookies
Most browsers accept cookies automatically, but you can adjust browser settings to disable or delete cookies.
Please note that disabling cookies may affect the functionality of certain website features.
Other Tracking Technologies
We may also use technologies such as:
- Pixel tags
- Web beacons
- Similar tracking technologies
These help us analyze website traffic and marketing performance.
10. UPDATING PERSONAL INFORMATION
We aim to maintain accurate and current personal data.
If you believe your information is incorrect or incomplete, please contact us so that we can update or correct it.
For security purposes, we may request identity verification before processing data modification or deletion requests.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.
Updates will be posted on this page, and the revised version will become effective on the date it is published.
Users are encouraged to review this page regularly.
12. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:
Vserve Holiday Homes LLC
A167, Sector 63, Noida, Gautam Buddha Nagar- 201301, Uttar Pradesh
Phone: +971-4546-9191
Email: Info@vserveliving.com
We will respond to requests within a reasonable timeframe.
