Privacy Policy

1. WHAT DOES THIS POLICY COVER?

This Privacy Policy applies to our interactions with our customers/guests and visitors, including but not limited to property rentals, rental management, marketing of rental listings, provision of guest services, your use of Vserveliving Holiday Homes websites or applications, social media, and advertisements or communications relating to any services we offer (“Services”), but excluding any Vserveliving Holiday Homes services that state that they are offered under a different privacy policy.

This Privacy Policy does not apply to any third-party websites that may be accessible through a Vserveliving Holiday Homes website, or to third-party websites on which Vserveliving Holiday Homes advertises

2.INFORMATION COLLECTED OR RECEIVED

We collect particular personal information about you as necessary to provide services that you request, to fulfill the terms of a contract between you and us, or to comply with our legal obligations.

When you reserve, pay for, or stay in a property through Vserveliving Holiday Homes.

Contact information. When you reserve or stay in a property through Vserveliving Holiday Homes, we may collect information such as your first and last name, contact phone number, email address, and other digital contact information. We may also collect names and contact information that you provide about other renters or guests or visitors
Payment information. When you make a purchase, we collect your payment information, such as information from your credit card, debit card, or check, and your billing address, to allow us to process payments.
Identity information. To prevent fraud, to comply with the requirements of applicable law, or to meet the requirements of a hotel, resort or community association, we may collect proof of identity or proof of age, such as an Emirates ID (GCC ID), passport, or other Government granted identity information in connection with your stay.
We may collect information about your automobile(s) and license plate number(s) in connection with your stay at a property that requires this information for parking permits. We may also collect information about your age and the ages of other guests in connection with your stay at a property that imposes a minimum renter age or requires this information for check-in. We may collect additional personal information in connection with your stay to comply with the requirements of applicable law, or to meet the requirements of a hotel, resort or community association

When we provide rental management or marketing services.

Contact information. When we contract with you to provide rental management or marketing services for your property, we may collect information such as your first and last name; the address of your property; your mailing address, contact phone numbers, email addresses, and other digital contact information; and information concerning any entity you own or manage that is an owner of the property. We may also collect names and contact information of any other owners of the property, owners of an entity that owns the property, or guests or family members who use or stay at the property.
Bank account, tax, and identity information. In order to make payments to you, we collect information such as your bank account information, tax identification number, or other information. We may also collect proof of identity, such as a government-issued ID, passport, or other identity information in order to verify your identity or comply with applicable law. We may also collect other types of information from you as required to collect or remit lodging or sales taxes on your behalf, apply for or renew a government license or permit relating to rental management services provided to you, or pay utility or other bills on your behalf.

When you choose to provide us with additional information.

Information provided during communications with Vserveliving Holiday Homes. When you communicate with Vserveliving Holiday Homes in person, or by phone, email, text message, application, or other electronic means of communication, we may collect any information that you choose to provide during the communication.
Other information you choose to provide. We may collect other information you choose to provide to Vserveliving Holiday Homes, for example when you submit a review, comment or request, interact with a Vserveliving Holiday Homes social media account attend a Vserveliving Holiday Homes event, refer a potential guest or owner, conduct a search, enter a contest, sweepstakes, or promotion, designate a preferred language or currency, or use other aspects of our Services.
We may collect certain information about you from third parties. Each third party that collects or processes your information does so subject to its own privacy policies. We encourage you to review the privacy policies of websites that you visit. Vserveliving Holiday Homes does not control or oversee the manner in which third parties collect, use, or disclose your information.
Information provided in connection with a booking or stay. If you use a third party to book a stay in a property for which Vserveliving Holiday Homes provides rental management or marketing services, the third party may send us personal information relating to your stay that you provided to the third party, such as your name, contact information, payment method, the names of other renters or guests, reservation dates, and identity information. We may collect information about you from your friends or family members, for example if a friend or family member includes you as part of their reservation. Third parties who provide services to you in connection with your stay, such as a utility, contractor, service provider, tour operator, concierge, resort or community association, or government official, may send us information about the services you used if permitted or required to do so by applicable law. The type of information we receive varies depending on the type of service that was provided. To the extent allowed by applicable law, we may obtain police or background check information or potential fraud alerts from third-party providers of identity verification, criminal background check, or money laundering prevention services.
Information obtained in connection with rental management services. When we agree to provide rental management or marketing services for you, a third party such as a utility provider, government entity, former or current property manager or resort or community association may provide us information such as your name, contact information, property address, property rental history, utility account numbers and history, sales or lodging tax license number and remittance history, or local rental permit numbers.
Other information we obtain from third parties. We may obtain information from business partners about your use of the Services or services provided by third parties. Such information may include your travel preferences and history, products or services you like, or reviews you submit. We may obtain your name and mailing address or other contact information from third parties such as government agencies, direct mailing service providers, or vendors who compile information from public records. Other than described in this Privacy Policy, we do not intentionally collect sensitive personal information, such as information about your medical history, political views, union membership, religious or philosophical beliefs, racial or ethnic origin, or genetic data

We automatically collect certain information about you when you visit a Vserveliving Holiday Homes website, use a Vserveliving Holiday Homes application, or communicate with Vserveliving Holiday Homes.

Information about your site visits. When you visit a Vserveliving Holiday Homes website, we collect information about your activity on the site. We may track the date and time you accessed the site, the pages you visit and how long you viewed them, your searches for properties, your booking activity (including started, attempted, and abandoned bookings), whether you have followed links to other websites, and your other interactions with the site. Your internet browser may automatically transmit information to us, such as what website you came from.
Device and browser information. We may automatically collect information about the hardware, operating system, browser, and extensions or add-ons you are using, IP address, proxy server, ISP or mobile carrier, device identifier, and any crash data associated with your visit.
Location information. If you use our mobile websites or applications

3.HOW WE USE YOUR INFORMATION

We use your information in various ways, depending on the Services you use and how you use them.

We utilize your information to provide the services you request or fulfill the terms of a contract between you and us. We also use your information to respond to your inquiries or requests, communicate with you about reservations and stays, meet contractual or legal requirements related to your request or the Services you are using (such as allowing you to stay in a property you have booked), provide customer service, offer rental management or similar services, detect and prevent fraud or illegal activity, and facilitate payments to or from you.

To optimize, customize, and enhance our services and your user experience.

We analyze your information and your usage of the Services to optimize, customize, and improve our Services, systems, and your user experience. This includes responding to comments, suggestions, and reviews; personalizing your user experience by displaying properties based on your preferences and search and booking history; and enhancing the performance of our websites or applications. We may also use your information to send notifications and offers related to a booked stay and utilize location data to find nearby locations and provide driving directions to a booked property.We analyze your information and your usage of the Services to optimize, customize, and improve our Services, systems, and your user experience. This includes responding to comments, suggestions, and reviews; personalizing your user experience by displaying properties based on your preferences and search and booking history; and enhancing the performance of our websites or applications. We may also use your information to send notifications and offers related to a booked stay and utilize location data to find nearby locations and provide driving directions to a booked property.

To conduct, measure, and improve our advertising and marketing efforts.

We communicate with you about Vserveliving Holiday Homes and its services in accordance with applicable laws, including sending advertisements and marketing communications. We may use your information and your search, browsing, and booking history to send promotional messages and offers that may interest you, analyze and enhance the effectiveness of our advertising and marketing endeavors, or carry out marketing campaigns on third-party websites or social media platforms.

Additionally, we use your data to generate aggregated information that does not identify you, such as information about ad impressions served or clicked on.

To comply with legal and contractual obligations and for security and investigation purposes

We may use your information to comply with legal obligations, such as collecting and storing certain identity and contact information in connection with a booking or obtaining your tax identification information for payment purposes. We may also utilize your personal information to fulfill our contractual obligations to you or third parties, enforce agreements between us and you or third parties, enforce our Terms of Service or other policies, or resolve disputes with you or another Vserveliving Holiday Homes customer. Furthermore, we may use your information for security investigations or cooperate with investigations related to potential criminal activity. Detecting and preventing fraud, security incidents, and criminal or harmful activity are also part of our usage of your information.

HOW WE SHARE OR DISCLOSE YOUR INFORMATION

With third parties in order to fulfill our contractual obligations and/or provide Services.

We share information about you to provide Services that you request or to fulfill the terms of a contract between you and us. We need to share this information to adequately perform the terms of the contract between us and you.
We may share information with our local service providers, such as maintenance technicians, contractors, and housekeepers, to allow us to provide services you request and that we are contractually obligated to provide. We might also authorize our local service providers to collect information on our behalf. If you are staying in a property reserved through Vserveliving Holiday Homes, this information may include your full name, the names of other guests, and your telephone number or email address. If we provide you with rental management services or rental marketing services, this information may include your full name and the names of any other owners or contacts you have designated, your telephone number, your email address, the address of the property we are managing or marketing, and your mailing address.
We might also share your contact information with property owners and service providers to allow them to respond directly to your reviews and questions. We may share your information with third parties who provide services to us in connection with a booking. These third parties may provide services related to payment processing; access to property; fraud prevention, identity verification, and risk assessment; and anti-money laundering compliance. These providers’ access to your information is limited to the information they reasonably require to perform specific tasks on our behalf, and they are contractually bound to use it only for purposes for which it is disclosed.
Community associations, facility management companies, building security departments, government entities, or other third parties may require us to provide guest information in connection with a specific reservation for a property under their control or jurisdiction. We share information with these third parties to the extent it is legally required or that those parties require us to do so as a condition of the rental. This information may include your full name and age, the names and ages of other guests, your telephone number, your address, your government-issued identification (such as a Emirates ID (GCC ID) or passport number), and vehicle information such as make, model, and license plate number.
We provide your information to third parties at your direction or request. For example, we will provide your information to a third party if you ask us to do so to facilitate the resolution of a dispute.

With third parties in order to offer additional services.

We may share information about you with local third-party business partners who may offer additional services in connection with a property you have booked. For example, we may provide your name and email address to a company that offers concierge services for the property you have booked.

With a subsidiary or affiliated company.

As allowed by applicable law, we may share your information with a Vserveliving Holiday Homes subsidiary or other affiliated company under common ownership or control. Unless the subsidiary or affiliated party adheres to its own privacy policy (which will be at least as protective as the terms of this Privacy Policy), the terms of this Privacy Policy will apply to such information sharing.
Regardless of your emirate or country of residence, your information may be shared with Vserveliving Holiday Homes’ sisters companies, branches and/or subsidiary companies, which provide technical, business, administrative, and customer support services. This data sharing is necessary to perform the terms of the agreement between us and you and is further based on our legitimate interests in providing Services globally.

In connection with a sale, merger, or change of control.

We may share information in connection with the sale or all or part of our business, a merger, a change of control, or a reorganization, or in contemplation of any of these events (for example, as part of the due diligence process). Any entity that buys us or any part of our business, or any successor entity following a merger, change of control, or reorganization, will have the right to use your personal information, but only as permitted in this Privacy Policy unless you agree otherwise

To comply with the law, respond to legal requests, resolve disputes, prevent harm to persons or property, and protect our rights.

We may disclose your information, including your personal information, to a court, law enforcement agency, government agency, or other authorized third party in response to a court order, subpoena, warrant, or other legal process or legal requirement, or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding alleged, suspected, or known illegal activities or any activity that. may expose us, you, or any third party on whose behalf we act to liability; (2) comply with our legal obligations; (3) comply with legal process and to investigate, respond to, or defend ourselves against any claims or allegations asserted against us; (4) comply with or respond to an audit conducted by a government agency; (5) enforce our Terms of Service or the terms of any agreement between us and you; (6) prevent or mitigate harm to persons or property; or (7) exercise or protect our rights, the rights of our employees, the rights of third parties on whose behalf we act (such as the owners of properties we manage or market), or the rights of the public.
We may attempt to notify you about a legal request or demand for your personal data, where we reasonably believe that notification is appropriate, except where (a) disclosure is prohibited by applicable law or by the terms of the legal process or court order we receive, (b) where the request is an emergency, or (c) we believe providing notice would be futile, would create or increase a risk of harm to persons or property, or would create or increase a risk, or prevent the detection of fraud. We may dispute legal demands in instances where we believe a request is overbroad or lacks proper authority. However, we do not undertake to provide notice of every request or challenge any legal demand

With vendors that perform services on our behalf.

We may share your information with vendors or other third parties that provide us with services or software. For example, we may provide your contact information to operators of communication or marketing platforms so that we may use their platform software to communicate with you. We might share information with a business partner who is running a joint promotion with us or who provides a product or service in partnership with us. We may disclose information to our outside auditors in connection with their auditing services.

With social media platforms and advertising publishers.

Where permitted by applicable law, we may use certain personal information about you, such as your email address, to hash and share it with advertising publishers such as Facebook or Google to generate leads or otherwise promote our Services. We carry out these activities based on our legitimate interest in conducting marketing activities to offer you services that may be of interest to you. You may ask us to cease using your email address for these marketing activities by sending email to info@Vserveliving.com

To obtain government permits and to collect and remit taxes

We may share identifying information regarding your property with a government entity or agency in connection with applying for, obtaining, maintaining, or renewing a required license or permit if required in connection with our provision of rental management services. Such information may include your full name and the full name of all owners, your contact information, the address of the property, your identity documents, and information relating to rental activity.

We may aggregate your information

We may aggregate data about individuals who use the Services, meaning we combine and anonymize this information. We may share this aggregated information with third parties to help describe our business, analyze our marketing efforts, comply with regulations, obtain insights about our business practices, and refine the services we offer, and for other business purposes. When we share aggregated information, we do not share personally identifiable data about individuals.

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